PNHAI has rolled out a programme for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.
FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

The customer may visit any of the Point of Sale (POS) locations at Toll Plazas/Issuer Agency to get his/her FASTag account created. Customer may call on customer care number of the Issuer Agency to know more details.
Customer need to submit a copy of the following documents along with the application for FASTag:
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner (individual):
ID proof and address proofs (Driving license, PAN card, Passport, Voter ID Card, or Aadhaar with Address) and 1 passport size photograph.

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on website of the Issuer Agency after registration by the customer.

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.

User may recharge their FASTag account by making payment through online through Credit Card/Debit Card/NEFT/RTGS or through Net Banking. FASTag account can be recharged upto ₹ 1,00,000.00 (Rupees One Lakh only).

Yes, the minimum recharge amount is Rs. 200.

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. Also, customer will need to take two separate FASTags for the two vehicles.

Customer needs to call customer care number of the issuer agency to block their FASTag. Once a new account is been taken by customer, the issuer agency will transfer the balance to the new account.

Customer can call up customer care of the issuer agency and block his/her FASTag account.

Only RFID Tag purchased earlier may be used. Any other type of Tag will not work on FASTag lanes.

FASTag can be used on all toll plazas on National Highways where it has been integrated.

Yes, customer can, if they need to access and use FASTag lane and to avail cash back.

FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.

First VLE needs to select vehicle class in vehicle details section, and enter the barcode number. In case, VLE does not see bar code in bar code section, please mail us at [email protected] with your Order Id and CSC ID.

If a customer has more than one vehicle individually, you can register it on multiple tags on same mobile number.

Within 24-48 Hours of ordering for FASTag, SBI FASTag credential will be created, and user will receive FASTag ID and password on their registered mobile number and mail ID.
If user does not receive their ID and password, please open SBI FASTag portal through digital seva portal and click on recharge and issuance or direct open through link https://fastag.onlinesbi.com/AGENTADMIN/Login
In place of ID, kindly enter registered mobile number (given at SBI FASTag registration time), capture code and click on forget password, password will be received their registered mobile number.

First verify customer mobile number; without verification of customer’s mobile number, VLE cannot see registration option.

If a customer has single vehicle, you should register it on individual account. However, if a customer has more than 10 vehicles and want to manage it with a single wallet (Mobile number), you will register it on corporate account, but in corporate account minimum amount of wallet balance to be maintained is 5000/-.

If customer manages his corporate account with a minimum balance of Rs 5000/-, kindly select wallet wise and this account will be managed by single wallet. If a customer is not able to take minimum amount of Rs 5000/- to his account, kindly click on tag wise; in tag wise, customer need to take minimum recharge amount for every Tag.

To correct vehicle No. or Chassis No., please follow the steps indicated below:
1. Click on customer registration
2. Again click on customer registration
3. Click on view customer details
4. Enter customer register mobile no
5. Click on submit option
6. Click on Edit option
7. Edit vehicle no or chassis no
8. Click on submit

If a customer does not recharge his wallet and his account goes in low balance and if then also he/she does not recharge the tag and cross the toll, then his account will be blocked from NHAI.
For removing the blockade, send customer mobile number and screenshot of blocked account to FASTag.csc.gov.in.

Yes, it is possible