To develop CSCs as a dependable, reliable and ubiquitous IT-enabled network of citizen service points connecting local population with government departments, business establishments, banks, insurance companies and educational institutions, with an impact on primary, secondary and tertiary sectors of the country’s economy.

• Ensuring systematic viability and sustainability of the CSC scheme
• Monitoring achievements of the outcomes by the CSCs
• Enabling delivery of G2C and B2C services through CSCs
• Providing a standardized framework for collaborative decision making
• Catalyzing and maintain content aggregation on an on-going basis
• Building stakeholder capacity
• Looping best practises
• Centralised tie-ups with service seeker and providers